Welcome to your one-stop shop for all things My RemServ. Whether you're looking to navigate the My RemServ apps, manage your benefits, or troubleshoot an issue, our Support Hub is here to empower you with the tools and information you need. Explore our video guides, comprehensive resources, and detailed FAQs to make the most out of your My RemServ experience.
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1. Account Management
Updating your contact details ensures that we have the most current information to reach you regarding your novated leasing account.
Updating your nominated bank account changes where reimbursements, claims, and all other novated leasing funds are sent.
Updating your account and login details helps maintain the security of your account and can make accessing the app more convenient.
2. Claiming Benefits
3. Novated Lease
Tracking your novated lease running costs helps you monitor expenses related to your leased vehicle and ensure you're staying within your budgeted amounts.
Viewing your novated lease overview provides you with comprehensive information about your leased vehicle, contract terms, and associated running costs.
Why is RemServ changing your digital experience?
We’re revolutionising novated leases by giving our customers unprecedented control with an accessible, user-friendly digital experience that offers real-time tracking, the ability to make adjustments directly, and lightning-fast claims - all with verifiable results and complete visibility. This isn't an upgrade - it's a transformation from uncertainty to clarity. My RemServ delivers the control, transparency, and efficiency that customers have been desperately seeking.
What does the new digital experience deliver?
It’s designed to put you in control, so you can do more with your money, with confidence. We’re aiming to improve visibility of the information you need to proactively manage your account quicker and easier – so you can get on with more important things.
Do I have to use the app, or website, or both? Will they have the same functionality?
Yes, you can use your account on either the app or website, or both. They are designed to deliver a consistent experience.
Remuneration Services (Qld) Pty Ltd | ABN 46 093 173 089 (RemServ)
Remuneration Services (QLD) Pty Ltd (ABN 46 093 173 089) (RemServ) act as an authorised representative on behalf of a number of Australian financial services licensees. The capacity in which we act and the financial services we are authorised to provide are set out in our Financial Services Guides. We act as an agent for those licensees and not for you.Regulated leasing and related services are provided by Onboard Finance Pty Ltd ABN 18 645 542 776, Australian Credit Licence no. 532668. Onboard Finance authorises Remuneration Services (QLD) Pty Ltd ABN 46 093 173 089 (Credit Representative no. 540077) to provide credit assistance to you. Credit guide for Remuneration Services (QLD) Pty Ltd (as credit representative of Onboard) available here.
The implications of salary packaging a motor vehicle through a novated leasing arrangement, including tax savings will depend on your individual circumstances. The information in this publication has been prepared by RemServ for general information purposes only, without taking into consideration any individual circumstances. RemServ and the Queensland Government recommend that before acting on any information or entering into a novated leasing arrangement, you should consider your objectives, financial situation and needs, and, take the appropriate legal, financial or other professional advice based upon your own particular circumstances. You should also read the Standard Novation Agreement, Salary Packaging Participation Agreement and the relevant Queensland Government Salary Packaging and Novated Leasing Information Booklets and Fact Forms available via the Queensland Government Arrangements Directory. The Queensland Government strongly recommends that you obtain independent financial advice prior to entering into, or changing the terms of, a salary packaging arrangement.
*RemServ’s procurement and trade-in services are optional. You may choose to use our services or those of another provider.
RemServ collects your personal information from you when you apply for a product and request any information from us, and we may use this information to contact you about our products, services and offerings. To read more about how we handle your personal information, please read our Privacy Statement.
The availability of benefits is subject to your employer's approval. RemServ may receive commissions in connection with its services.