I am experiencing financial hardship and would like to talk to my financier regarding my novated lease?

You are able to confirm your financier for your novated lease by checking these details via the RemServ app, alternatively you can contact RemServ Leasing via cars@remserv.com.au to confirm these details. RemServ have two financiers – Macquarie Bank and St George.

Macquarie bank have advised us they are allowing a ‘Payment Holiday’ for any customers of theirs that are impacted by COVID-19. If you meet these requirements you can apply for this via the following link: https://www.macquarie.com/au/personal/coronavirus/

St George is currently working on their COVID-19 process, and we will keep this page updated with any further information as it becomes available. Please always contact RemServ in the first instance via cars@remserv.com.au, or the website.

<Back to Covid-19 Information Hub

Our knowledgeable novated leasing experts have answers to most common questions: Check out our full FAQs list.

Remuneration Services (Qld) Pty Ltd | ABN 46 093 173 089 (RemServ)

RemServ acts as an authorised representative of AFSL holders. Please refer to the legal and information policy tab below for details about these authorisations, and the services RemServ provides.

Remuneration Services (QLD) Pty Ltd ABN 46 093 173 089 is an Authorised Representative of EML Payment Solutions Limited (AFSL 404131) ABN 30 131 436 532, Coverforce Insurance Broking Victoria Pty Ltd (AFSL 345986) ABN 45 127 707 813, Allianz Australia Insurance Limited (AFSL 234708) ABN 15 000 122 850.

Salary packaging is only available to eligible employees of the Queensland Government as per the Standing Offer Arrangement PTD0027-16. The implications of salary packaging for you (including tax savings and impacts on benefits, surcharges, levies and/or other entitlements) will depend on your individual circumstances. The information in this publication has been prepared by RemServ for general information purposes only, without taking into consideration any individual circumstances. RemServ and the Queensland Government recommend that before acting on any information or entering into a salary packaging arrangement and/or a participating agreement with your employer, you should consider your objectives, financial situation and needs, and, take the appropriate legal, financial or other professional advice based upon your own particular circumstances. You should also read the Salary Packaging Participation Agreement and the relevant Queensland Government Salary Packaging Information Booklets and Fact Forms available via the Queensland Government Contracts Directory. The Queensland Government strongly recommends that you obtain independent financial advice prior to entering into, or changing the terms of, a salary packaging arrangement.

^{^}Queensland Government Standing Offer Arrangement QGP0026-16 offers a panel of seven novated leasing providers: Alliance Leasing | Fleet Plus Pty Ltd | nlc Pty Ltd | RemServ | Smart Leasing | Statewide Novated Leasing Pty Ltd | Toyota Fleet Management

*RemServ’s procurement and trade-in services are optional. You may choose to use our services or those of another provider.

RemServ's Privacy Policy contains important information about how we collect, hold, use and disclose personal information, the security of your personal information and how you can make a complaint. If you do not wish to receive promotional material from us, or would like a copy of our Privacy Policy, please contact us on 1300 649 515 or email us at privacy@remserv.com.au.

The availability of benefits is subject to your employer's approval. RemServ may receive commissions in connection with its services.