I am experiencing financial hardship and would like to talk to my financier regarding my novated lease?

You are able to confirm your financier for your novated lease by checking these details via the RemServ app, alternatively you can contact RemServ Leasing via cars@remserv.com.au to confirm these details. RemServ have two financiers – Macquarie Bank and St George.

Macquarie bank have advised us they are allowing a ‘Payment Holiday’ for any customers of theirs that are impacted by COVID-19. If you meet these requirements you can apply for this via the following link: https://www.macquarie.com/au/personal/coronavirus/

St George is currently working on their COVID-19 process, and we will keep this page updated with any further information as it becomes available. Please always contact RemServ in the first instance via cars@remserv.com.au, or the website.

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Our knowledgeable novated leasing experts have answers to most common questions: Check out our full FAQs list.

Remuneration Services (Qld) Pty Ltd | ABN 46 093 173 089 (RemServ)

Remuneration Services (QLD) Pty Ltd (ABN 46 093 173 089) (RemServ) act as an authorised representative on behalf of a number of Australian financial services licensees. The capacity in which we act and the financial services we are authorised to provide are set out in our Financial Services Guides. We act as an agent for those licensees and not for you.

Salary packaging is only available to eligible employees of the Queensland Government as per the Standing Offer Arrangement PTD0027-16. The implications of salary packaging for you (including tax savings and impacts on benefits, surcharges, levies and/or other entitlements) will depend on your individual circumstances. The information in this publication has been prepared by RemServ for general information purposes only, without taking into consideration any individual circumstances. RemServ and the Queensland Government recommend that before acting on any information or entering into a salary packaging arrangement and/or a participating agreement with your employer, you should consider your objectives, financial situation and needs, and, take the appropriate legal, financial or other professional advice based upon your own particular circumstances. You should also read the Salary Packaging Participation Agreement and the relevant Queensland Government Salary Packaging Information Booklets and Fact Forms available via the Queensland Government Contracts Directory. The Queensland Government strongly recommends that you obtain independent financial advice prior to entering into, or changing the terms of, a salary packaging arrangement.

^{^}Queensland Government Standing Offer Arrangement QGP0026-16 offers a panel of seven novated leasing providers: Alliance Leasing | Fleet Plus Pty Ltd | nlc Pty Ltd | RemServ | Smart Leasing | Statewide Novated Leasing Pty Ltd | Toyota Fleet Management

*RemServ’s procurement and trade-in services are optional. You may choose to use our services or those of another provider.

RemServ collects your personal information from you when you apply for a product and request any information from us, and we may use this information to contact you about our products, services and offerings. To read more about how we handle your personal information, please read our Privacy Statement.

The availability of benefits is subject to your employer's approval. RemServ may receive commissions in connection with its services.